Quality Assurance Statement

Meadows Dental Care aims to:

• Continuously improve the patient experience and patient satisfaction
• Provide a quality assured service through the implementation of quality improvement systems in particular, theApolline Compliance Audit Programme
• Ensure that our practice does the right thing, at the right time, for the right people and right first time
• Demonstrate compliance with the regulations laid down in the Health and Social Care Act 2008

To achieve these aims, we are committed to:

• Listening carefully to ensure we understand our patients’ needs
• Involving our patients in all decisions about their care
• Discussing all treatment options and costs with our patients
• Encouraging a preventive-based approach to patient care
• Ensuring our patients understand their role in caring for their oral health
• Maintaining high standards of infection control and hygiene in line with the most up to date guidelines available
• Setting and maintaining high standards for the care and monitoring of the oral health of all our patients
• Seeking and acting upon feedback from our patients on the services we provide
• Providing a safe environment for our patients and our team
• Encouraging an evidence-based approach to clinical decision-making 
• Creating a supportive culture of engagement and involvement of all team members through regular team meetings
• Continuing professional development for all team members
• Undertaking regular external practice audits through Apolline to assess our compliance with the Care Quality Commission’s Fundamental Standards of Quality and Safety
• Maintaining up to date guidance on all clinical governance requirements through regular review of all our practice policies and protocols